I tried having my mother’s phone disconnected, but customer service told me that since the account was in my dad’s name, he’d have to be the one to put in the request…..

The fact that he’d been dead for 40 years didn’t sway the rep. Then a solution hit me: “If I stop paying the bill, you can turn off the service, right?”

“Well, yes,” she said reluctantly. “But that would ruin his credit.”

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